Customer Service Representative

Essity Turkey Hijyen Ürünleri San. ve Tic. A.Ş.

We are recruiting to join the Customer Service team. The position reports to the Customer Service Team Leader and it is based in Kartal, Istanbul and working on a hybrid pattern which will be 3 days in the office and 2 days flexibility to work from home.

Main Tasks and Responsibilities:

· Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time in relevant system according to defined process and standards. (order to billing)

· Review prices on orders to assure that commercial policy is accomplished

· Answer internal and customer enquiries on product availability, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (after sales)

· Communicate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.

· Enter data into databases or other computerized systems to maintain up-to-date customer records; to track the status of orders, deliveries or activities and/or  generate sales reports and statistics.

· Create leads in CRM

Required Education & Experience 

·  University degree

· Good knowledge of English and native in Turkish

· SAP experience preferred

· Microsoft office experience, proficient user of Excel

· Ability to analyze, interpret and report data

· Good communication and team building skills

· High level of customer focus both internal and external

· Ability to work on own initiative

· Has time management