Patient Experience Specialist

ESTE MEDİCAL GROUP SAĞLIK TURİZM VE DANIŞMANLIK HİZMETLERİ A.Ş.

The Este Medical Group have been pushing the boundaries of cosmetic and health care services worldwide for over 25 years. All treatments are administered by talented healthcare professionals, in a safe and clinical environment.

We are looking forPatient Experience Responsible to work in ourhospital which is in ETILER - BESIKTAS, İstanbul.

Requirements:

· Bachelor’s Degree from a reputable university

· Advanced level of spoken and written English and communication skills

· Additional language knowledge is a plus (French, German, Italian, Spanish, Romanian)

· Experience in health sector is a plus

· Improved verbal and written expression skills, high communication skills

· Knowledge of MS Office programs

· Good at human relations, representation and persuasion

· Ability to maintain a professional demeanor in stressful or difficult situations.

· Skilled in planning, organization and reporting

      Job Description:

· Responsible of the whole experience of patient at the clinic

· Informing patients about the additional operations and increase the cross selling.

· Getting reviews from the patients about their experience for the digital sources that we have ratings in order to increase review scores.

· Determination and follow-up of the patient's post-operative control appointments by discussing with the doctor

· Follow-up of patient’s hotel and transfer details.

· Going to the doctor's control together before the operation, informing the doctor about the operations of the patient and the additional operations they are interested in.