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Application Operation Specialist / Istanbul

Etiya

İstanbul(Avr.)(Esenler)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Years of Experience

No experience preference

Department

IT

IT

Application Count

87 application

Job Type

Full-Time

Years of Experience

No experience preference

Application Count

87 application

Department

IT

Kariyer Image

QUALIFICATIONS AND JOB DESCRIPTION

We welcome team players, who will embrace our culture and values, our innovative and daring approach and our overarching commitment to the betterment of society and the environment!

WHO ARE WE?

We are a global technology company with more than 1200 employees in 3 continents, developing AI-driven digital transformation applications, based on international standards and best practices. We have offices and customers in Turkey, Canada, Ukraine, Netherlands, USA, Singapore and UAE and have been recognized and awarded by independent organizations worldwide.

WHY ETIYA?

Continuous Improvement

We contribute to the continuous improvement of our people through extensive technical, leadership and soft skill training. We offer a dynamic work environment with a unique opportunity to work across diverse international projects as an organization rapidly growing in 3 continents.

Innovative Approach

We offer an innovative work environment by continuous investment in research and development. 

Friendly Atmosphere

We offer a flat, open, fun and warm work environment for our employees balancing our commitment to customer success with our focus on personal development, interests and passions.


QUALIFICATIONS WE ARE LOOKING FOR

  • Basic knowledge of CRM Technologies
  • Being familiar with SQL, PL/SQL and PostgreSQL
  • Hands-on software development experience in Java would be an advantage
  • Results-oriented, analytical thinking, planning and problem-solving skills 
  • Excellent English proficiency both verbal and written is mandatory
  • Have no obstacle to travel overseas 
  • Customer management skills would be an asset
  •  ITIL best practices knowledge would be an advantage


JOB DESCRIPTION

The successful new joiner will be a member of an international team, which enables him/her to improve his/her technical and personal competencies.

He/she will be responsible for:

  • Service CRM products of the institutions, environmental systems and integration of projects that take part in the execution of the second level maintenance and support activities 
  • Carrying out of daily operational activities 
  • Developing applications for operational purposes
  • Developing SQL Functions/Procedures or Java codes for backlog issues
  • Detection of problems, root cause analysis, finding temporary or permanent solutions or escalation and follow-up to next level solution teams. 
  • Understanding and prioritizing the customer needs correctly and realizing the action plans in accordance with the service level and quality standards
  • Ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements.
  • Using management system software and tools, investigating problems, collecting performance statistics and creating reports.

Preferred Candidate

Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)

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Hakkımızda

TR: Etiya, kendi geliştirdiği yapay zeka destekli ürün portföyü ile müşteri deneyimini esas alan dijital dönüşüm uygulamaları sunan global bir yazı

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Kıdemli Çözüm Destek Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

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