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Application Operations Specialist

Etiya

Ankara, İstanbul(Avr.), İzmir, İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

IT

IT

Application Count

178 application

Job Type

Full-Time

Position Level

Specialist

Application Count

178 application

Department

IT

Kariyer Image

QUALIFICATIONS AND JOB DESCRIPTION

We welcome team players, who will embrace our culture and values, our innovative and daring approach and our overarching commitment to the betterment of society and the environment!


WHO ARE WE?


We are a global technology company with more than 1400+ employees in 3 continents, developing AI-driven digital transformation applications, based on international standards and best practices. We have offices and customers in Turkey, Canada, Ukraine, Netherlands, USA, Singapore and UAE and have been recognized and awarded by independent organizations worldwide.


WHY ETIYA?


Continuous Improvement


We contribute to the continuous improvement of our people through extensive technical, leadership and soft skill training. We offer a dynamic work environment with a unique opportunity to work across diverse international projects as an organization rapidly growing in 3 continents.


Innovative Approach


We offer an innovative work environment by continuous investment in research and development.


Friendly Atmosphere


We offer a flat, open, fun and warm work environment for our employees balancing our commitment to customer success with our focus on personal development, interests and passions.


QUALIFICATIONS WE ARE LOOKING FOR


Education:

  • BS or MS in Computer, Statistics, Electrical and Electronics Engineering or Mathematical Engineering or related fields
  • Basic knowledge of CRM Technologies
  • Being familiar with SQL, PL/SQL and PostgreSQL
  • Results-oriented, analytical thinking, planning and problem-solving skills
  • Strong human relations and communication skills
  • Highly motivated process practitioner and quality oriented person
  • No military obligation for male candidates at least 2 years
  • Customer management skills would be an asset
  • ITIL best practices knowledge would be an advantage


JOB DESCRIPTION


  • Service CRM products of the institutions, environmental systems and integration of projects that take part in the execution of the second level maintenance and support activities
  • Carrying out of daily operational activities
  • Developing applications for operational purposes
  • Developing SQL Functions/Procedures or Java codes for backlog issues
  • Detection of problems, root cause analysis, finding temporary or permanent solutions or escalation and follow-up to next level solution teams.
  • Understanding and prioritizing the customer needs correctly and realizing the action plans in accordance with the service level and quality standards
  • Ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements.



Applications will be reviewed and will be kept strictly confidential.

You can find information about the processing of your personal data within the scope of privacy regulations such as PDPL and GDPR from the privacy policies on our websiteWe welcome team players, who will embrace our culture and values, our innovative and daring approach and our overarching commitment to the betterment of society and the environment!


WHO ARE WE?


We are a global technology company with more than 1200 employees in 3 continents, developing AI-driven digital transformation applications, based on international standards and best practices. We have offices and customers in Turkey, Canada, Ukraine, Netherlands, USA, Singapore and UAE and have been recognized and awarded by independent organizations worldwide.


WHY ETIYA?


Continuous Improvement


We contribute to the continuous improvement of our people through extensive technical, leadership and soft skill training. We offer a dynamic work environment with a unique opportunity to work across diverse international projects as an organization rapidly growing in 3 continents.


Innovative Approach


We offer an innovative work environment by continuous investment in research and development.


Friendly Atmosphere


We offer a flat, open, fun and warm work environment for our employees balancing our commitment to customer success with our focus on personal development, interests and passions.


QUALIFICATIONS WE ARE LOOKING FOR


Education:

  • BS or MS in Computer, Statistics, Electrical and Electronics Engineering or Mathematical Engineering or related fields
  • Basic knowledge of CRM Technologies
  • Being familiar with SQL, PL/SQL and PostgreSQL
  • Results-oriented, analytical thinking, planning and problem-solving skills
  • Strong human relations and communication skills
  • Highly motivated process practitioner and quality oriented person
  • No military obligation for male candidates at least 2 years
  • Customer management skills would be an asset
  • ITIL best practices knowledge would be an advantage


JOB DESCRIPTION


  • Service CRM products of the institutions, environmental systems and integration of projects that take part in the execution of the second level maintenance and support activities
  • Carrying out of daily operational activities
  • Developing applications for operational purposes
  • Developing SQL Functions/Procedures or Java codes for backlog issues
  • Detection of problems, root cause analysis, finding temporary or permanent solutions or escalation and follow-up to next level solution teams.
  • Understanding and prioritizing the customer needs correctly and realizing the action plans in accordance with the service level and quality standards
  • Ownership of problems and proactively resolve technical problems, ensuring that technical solutions continue to meet business requirements.



Applications will be reviewed and will be kept strictly confidential.

You can find information about the processing of your personal data within the scope of privacy regulations such as PDPL and GDPR from the privacy policies on our website.

Preferred Candidate

No experience preference
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate)
Completed
English(Reading : Medium, Writing : Medium, Speaking : Medium)

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