Application Operation Team Lead / Istanbul

Etiya Bilgi Teknolojileri Yazılım San. ve Tic. A.Ş

We welcome team players, who will embrace our culture and values, our innovative and daring approach and our overarching commitment to the betterment of society and the environment!

WHO ARE WE?

We are a global technology company with more than 1200 employees in 3 continents, developing AI-driven digital transformation applications, based on international standards and best practices. We have offices and customers in Turkey, Canada, Ukraine, Netherlands, USA, Singapore and UAE and have been recognized and awarded by independent organizations worldwide.

WHY ETIYA?

Continuous Improvement

We contribute to the continuous improvement of our people through extensive technical, leadership and soft skill training. We offer a dynamic work environment with a unique opportunity to work across diverse international projects as an organization rapidly growing in 3 continents.

Innovative Approach

We offer an innovative work environment by continuous investment in research and development. 

Friendly Atmosphere

We offer a flat, open, fun and warm work environment for our employees balancing our commitment to customer success with our focus on personal development, interests and passions.

QUALIFICATIONS WE ARE LOOKING FOR

• BS or MS in Computer, Electrical and Electronics Engineering or Mathematical Engineering or related fields
• Good knowledge of CRM Technologies
• Experience in Oracle Database, SQL,PLSQL or Postgresql.
• Experience in IT Service Management, preferably with ITIL certification
• Experience in Oracle Service Bus, SOA Management Experience, Camunda is a plus
•  Experience in Telecommunication Industry and preferably in the IT Business Applications Operations would be a plus
• Preferably having previously worked abroad projects
• Good command of written and spoken English; since the new joiner will be positioned in an international project

JOB DESCRIPTION

The successful new joiner will be a member of an international team, which enables him/her to improve his/her technical and personal competencies.

He/she will be responsible for:

• Taking part in projects where the second level maintenance and support activities of CRM products, environmental systems and integrations of the service institutions are carried out
• Support the day to day business requests to cover certain business needs in irregular or ad-hoc manners or required manual intervention from Operation side.
• Establishing the necessary monitoring and reporting methods for the pre-detection of problems related to supported solutions
• Identification of problems, root cause analysis, finding temporary or permanent solutions or escalation and follow-up to next level solution teams
• Performing technical consultancy tasks in design, acceptance and subsequent processes in projects related to new solutions
• Understanding, prioritizing customer needs and creating and implementing action plans in line with service level and quality standards
• Establish and maintain relationship with key stakeholders and communicate the direction and objectives to team members
• Making the necessary follow-up and planning for the increase of the knowledge, experience and expertise of the team
• Manage production outages and escalations end-to-end, ensuring the correct stakeholders are involved to be able to drive resolution, communicating to impacted business units,gather data on impact to systems and business, and report on impacts via metrics to leadership teams
• Planning and executing the works requested from the department manager and other internal departments
• Planning HR processes (recruitment, training, performance management, engagement activities etc.) for the team.