Operation Specialist

Etts Elektronik Ticaret Tahsilat Sistemleri San. ve Tic. Ltd. Sti. -Legrin LLC. amerikadaniste.com - HK Hızlı Kargo - ShipZip.com

ETTS is an Istanbul-based project development and implementation company specializing in mobile solutions, payment systems, loyalty applications,  sales solutions, operations and event management, International Logistics Services, E-Service, and E-Commerce Solutions. 

We have created lots of success stories with Turkey's largest banks, global financial institutions, and retail leaders.

We are looking for a Operation Specialist who is smart, ambitious, and passionate about innovation & startups... 

Main  Responsibilities:

• Arrange shipment of goods to customer, manages and processes customers’ requests (quotations, orders, purchase assistance, payments, after-sale…)
• Reaching to new customers and service providers and developing relations. Provide basic guidance on features and benefits, offer alternatives if needed
• Check order details to ensure compliance with legal requirements. Closely follow-up of orders from and to all origins/destinations with customers & service providers, co-ordinate between e-commerce sites and customers, identify changes in requirements and demand. Follow ups customs clearance and delivery processes, Monitor customer payments and manage returns
• Receive customer complaints, solving problems in critical daily issues and managing exceptions
• Recruit, train and onboard new local service providers in new locations around the world and review performance of local service providers/hosts regularly
• Has a strong communication with local service providers, creates the related shipping documents (documents, preferences, invoices, shipment labels, etc.) and send shipment instructions to service providers/hosts
• Provide correct and full information to 3PLs and solves operational issues, analyzes 3PL performance, tracks invoices, creates cost studies and reports for the services received, assures accuracy, follow ups operational expenses. Perform discrepancy management for damaged and lost goods.
• Monitors service performance and identifies opportunities to improve service and/or reduce cost. Analyzes opportunities, develops recommendations and implements process improvements that deliver results
• Close cooperation with IT and marketing, supporting promotions, seasonal and new item launchs, contribute to Business Plan targets according to the objectives

Requirements / What we are looking for:

• MSc or BSc in the relevant field (preferably in Engineering, Supply chain or Logistics, Business)
• Advanced MS Excel and good knowledge of Microsoft Office
• Fluency in English is a must (Second language is an advantage)
• • 2+ years of relevant experience in E-commerce/Customer Service/Supply Chain/Logistics, knowledge of Harmonised Tariff System(GTİP)
• Experience with management of external transportation or logistics suppliers
• Strong negotiation & communication skills
• You are eager to learn, flexible, open-minded and team-work oriented