Cigar Specialist

Explora Journeys

Cigar Specialist

An exciting opportunity exists for a world class Cigar Specialist to join our newly created luxury travel brand “Explora Journeys”. The overall scope of the job includes serving cigar and beverages to guests, providing a courteous, professional, efficient and flexible service consistent with the standards of Explora Journeys in order to encourage sales and maximize guest satisfaction.

Key Accountabilities

• Responsible to Beverage Manager;
• A courteous, professional and efficient service is always provided;
• All duties and tasks are performed as per the tasks required at the outlet;
• Be knowledgeable of all services and products offered onboard;
• Have a thorough knowledge and understanding of all cigars and beverage items offered;
• Have the knowledge and understanding to explain and perform upselling all items offered as well as offering alternatives;
• Monitor operating cigar lounge supplies, equipment and reduce spoilage and wastage successfully;
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors;
• Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned;
• Understand and strictly adhere to the rules & regulations in our policy manual and relating to hygiene, health & safety;
• Assist in carrying out scheduled inventories of products and operating equipment;
• Have an excellent understanding of cigars and premium beverages in general, ingredients and preparations to ensure the right cigar will be recommended;
• Have an excellent understanding of today's cigar trends, ratings as well as understands the business and regularly develops further to gain greater knowledge;
• Have an excellent understanding of cigars and related beverages and can hold trainings to the team to improve guest experience and encourage sales;
• Be able to control stocks, produce efficient costing of cigars as well as perform excellent recommendations to guests;
• Have accomplished external cigar trainings through organizations and suppliers;
  
  

Qualifications

• At least 3 years' experience within a cigar bar/lounge/shop operation.
• Passionate for Food & Beverage, and cigars.
• Team player.
• Flexible and reliable.
• Tolerant and open minded.
• Works well under pressure.
  
  

Visa Requirements

Possess a valid passport and seaman book if available.