Massage Therapist

Explora Journeys

JOB PURPOSE 
 
In line with Explora Journeys policies and procedures and under the supervision of the Wellness and Spa Management, the Massage Therapist is responsible for delivering an exceptional guest experience by providing professional massage services and wellness education in order to achieve the highest levels of guest satisfaction and maximize Wellness and Spa revenue. Exceptional guest service and the understanding of guests needs are an essential part of this role due to the one-to-one nature of the position. The ideal Massage Therapist candidate will have an outgoing personality and a can-do approach to any task – personifying luxury guest service. 
 
Key Accountabilities  

• Performs professional and customer-oriented massage services in accordance with Company protocols; 
• Participates in on-going training; 
• Delivers the highest standards of service to all guests within the Wellness and Spa facilities; 
• Actively promotes Wellness and Spa services, programs, retail and the Wellness and Spa facilities; 
• Accurately and efficiently schedules guest appointments and consultations; 
• Maintains the standards and visual presentation of the treatment rooms and Wellness and Spa facilities; 
• Follows all sanitation and cleaning procedures for treatment rooms and equipment; 
• Assists in all areas as required by Spa Management. 

Qualifications 

• Proficient speaking, reading, and writing skills in English. Any other language is considered as a plus; 
• High School Graduate or equivalent; 
• Must hold ITEC/CIBTAC/CIDESCO qualifications; 
• At least 2 years' experience as a Massage Therapist in a five star SPA environment; 
• Able to perform a variety of massage techniques, such as Swedish massage, Sports massage, Deep Tissue Massage etc.; 
• Upselling and cross-selling skills; 
• Exceptional communication and customer service skills; 
• The ability to take a proactive approach to understanding guests needs and desires. 

Visa Requirements  

• Possess a valid passport and if available a seaman book.