Retail Host

Explora Journeys

Key Accountabilities 

• Identify, greet and welcome all clients entering the boutique with a warm, genuine, and friendly smile 
• Able to direct all clients in the boutique accordingly as well as guarantee that each client will have an exceptional experience 
• Act as a host/hostess for clients with a clear imperative to offer superior service to clients to enhance their visit 
• Ask for the customer name, the purpose of the visit, and write down a small description identifying the customers’ needs 
• Act as the liaison between the customer and the boutique team: knowing and keeping a record of daily customer appointments, daily boutique roster, etc. 

Qualifications 

• Fluent English, oral and written. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish and French); 
• Minimum 2 years of retail experience  
• Strong interpersonal and communication skills 
• Team player 
• Well-groomed, with a pleasant and dynamic personality 
• Excellent customer service and client-centric mindset 
• Ability to work in multinational environment