CRM Supervisor

Fiba Perakende Grubu

Who WE are?

Fiba Retail is the sole authority to open and operate Marks & Spencer, Gap, Banana Republic stores in Turkey, Russia, Ukraine, and is located in 9 different cities in Turkey with a total of 81 stores.

We are looking for a high caliber member to join us as a“CRM Supervisor” in our Head Office! 

Which responsibilities does an “CRM Supervisor” have?

• Plan, prepare, and execute all CRM campaigns and communications,  to drive engagement and conversion, in-line with KPIs
• Ensure target audience, content, design and delivery; always best optimised for maximum return and customer satisfaction
• Report on campaign performance, their impact on key metrics and use data/analytics to validate suggestions, leveraging these insights to drive campaign improvements
• Establish a working relationship with external suppliers
• Continuous A/B testing to optimise return at all time

What are we looking for as a “CRM Supervisor”?

• Minimum 4+ years of experience in similar positions
• Experience of planning, creating and delivering customer communication plans and segmented multi-channel CRM campaigns (SMS, push notifications, e-mail etc.)
• Understanding and experience of continuous test and learn campaigns, use of personalisation, and segmentation to continuously seek ways to improve campaign performance
• Solid experience of working with CRM systems, preferably CRM Dynamics 365
• Competent across all MS Office Applications, particularly in Excel
• A quick learner and problem solver with a strong analytical mindset and eager to learn and develop with a passion for using data to improve campaign performance
• Strong organisational and communication skills

What are we offering?

• In Fiba Retail, we have flexible working hours. You can start between 07:45 and 09:45 and call it a day according to these options,
• With the customized orientation programme and your buddy, you can easily be a part of Fiba Retail Team,
• You can follow fashion trends closely and get special deals from our brands,
• You will have a chance to work with a young, dynamic and agile team,
• With our monthly digital magazine, you can easily follow our new projects, innovationsand news about Fiba Retail.
• By joining our committees, you can have a word on our decision-making process and contribute with yourinnovative ideas.
• By becoming a part of “Fiba Gönüllüleri”, you can contribute to environment and society.
• With our Equal Opportunities Model (FEM), A Gender Equality Certification, you will have a chance to work in an environment that values competency over gender and gives you equal opportunities in every area!

*Fiba Retail Group makes a commitment to avoid discrimination and respect all gender and opportunity equality principles in the recruitment process.