Nasıl hesaplanır?
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Son iş deneyimin, geçmiş deneyimlerin ve toplam deneyimin uygunluk puanını etkileyen kriterler arasındadır.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Mesleki Yeterlilikler
Şirketlerin ilanda belirlediği kriterlerle özgeçmişindeki bilgilerin ne kadar uyumlu olduğu içerik karşılaştırılmasıyla bulunur.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Diğer Bilgiler

QUALIFICATIONS AND JOB DESCRIPTION

Since 2017, along with the rest of the world, Fibabanka has been undergoing a digital transformation. We have changed the way we work; set up product and project based agile teams, which has greatly speeded up many of our processes and increased customer satisfaction.

We work like a start-up: we look for and grab opportunities by finding out what our customers need, perhaps before they are even aware of it. Our mission is disrupting market practices and challenging the way people bank. This gives us the perfect opportunity to make rapid use of the data and customer insights, which in turn gives an invaluable chance to take immediate action and improve customer experience while adding to the start-up working style.

So, if you are interested in customer experience to create happy customers, we will be glad to welcome you in Fibabanka family :)


We are looking for;

  • Preferable Bachelor Degree in Engineering, Mathematics or Statistics,
  • Minimum 4 years of experience in related fields, 
  • Having excellent analytical and problem solving skills,
  • Adaptable to constantly changing environments,
  • Eager to learn and follow new trends,
  • Good command of both written and spoken English,
  • Male candidates should have no military obligations or postponed for at least 2 years.


Responsibilities

  • Conducting E2E customer journey projects for all touchpoints,
  • Monitoring NPS results and customer complaint trends, conducting root cause analyses for necessary action plans,
  • Developing new ideas for contributing to Fibabanka by following the customer experience best practices in the world,
  • Ensuring that all communications, messages and materials that reach/appear to the customer are generated with the customer oriented perspective,
  • Carrying out all research and other methods related to the market research activities of the Bank periodically, for analyzing and reporting the results on a periodic basis.

PREFERRED CANDIDATE

POSITION INFORMATION

Firma Sektörü:

Bankacılık

Çalışma Şekli:

Haftaiçi 09.00 - 18.00

Sosyal / Yan Haklar:

Özel Sağlık Sigortası
Servis
Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.)
Yemekhane
Hayat Sigortası

Çalışan Profili:

Beyaz Yaka: 1500-1999
Mavi Yaka: