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Call Center Customer Representative

First Contact Service Iletisim Hizmetleri A.S.

Call Center Customer Representative

First Contact Service Iletisim Hizmetleri A.S.

Ankara, Antalya, Aydın, Eskişehir, İstanbul(Avr.), İzmir, Konya, Manisa, İstanbul(Asya)

Uzaktan / Remote

Uzaktan / Remote

Job Type

Full-Time

Position Level

New starter

Department

Customer Services / Call Cen...

Customer Services / Call...

Application Count

683 application

Job Type

Full-Time

Position Level

New starter

Application Count

683 application

Department

Customer Services / Call Cente...

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QUALIFICATIONS AND JOB DESCRIPTION

QUALIFICATIONS AND JOB DESCRIPTION

We are hiring full time call center representative

Working at night is a requirement for this position

JOB DESCRIPTION

Handling incoming phone calls on behalf of a sales company from abroad. Incoming calls related to the company's products and services. Main duties include answering customer inquiries, providing product information, processing orders from home or other remote location. In this role, agents must have excellent communication skills in English, as they will be interacting with customers on the phone. They should have a good knowledge of the company's products and services. (This information will be provided in FCS training section) In addition to primary duties, the remote representatives must also ensure that they have a reliable and secure internet connection and a quiet and distraction-free work environment.

QUALIFICATIONS AND REQUIREMENTS

·       Advanced level of English language skills

.       Must have fluent speaking and listening skills in English

.       Having a bachelor’s degree or being a student in university 

.       Computer skill in basic level

·       Preferably experienced in marketing, sales, customer relations and management

·       Sales Specialist will be handling incoming calls from overseas

·       Ensuring communication with the potential customers by phone

·       Preferably experienced in Inbound calls 

·       Maintain a positive attitude and calmly attend to customers’ needs

.       Being patient and solution oriented

·       Effective organizational skills and prone to teamwork

.       Can work 8 hours between 11.00PM – 07.00AM 

·       Resident in Turkey and living in İzmir, Ankara, İstanbul, Manisa, Aydın, Eskişehir, Antalya

Preferred Candidate

No experience preference
Bachelor’s(Student), Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate)
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

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