Service Engineer (lcv - Mcv)

Ford Otosan

If you are in, the future is ours!

Our employees are the source of our strength.
With the vision of being Turkey’s most valuable and most preferred industrial company, we would like you to help us grow!

What's in it for me?

• Flexible working hours

• Flexible benefits system (Flextra)

• Performance based bonus system

• Smart-casual dresscode

• Global career opportunities

• Focus on innovation

• Chance to experience both Ford Motor Company and Koç Group cultures

  We are currently looking for a Service Engineer (LCV & MCV). The position will be based on Sancaktepe / İstanbul and candidates should have the following qualifications:

• General computer usage skills is a must. Advance level MS Office and CAD program skills are preferences.

• No obligations to travel, B segment driving licence is a must

• Bachelor’s degree in Mechanical, Electrical or Mechatronics Engineering are preferred

   

  Responsibilities

• Implement quality issue solutions and service methods to increase FIRFT (Fix It Right First Time) and improve customer satisfaction.

• Implement low cost repair solutions

• Translate and approve Dealer Concern Reports and coached dealers to improve concern report quality

• Manage quality issues with Product Development and Plant teams

• Prepare and approve Technical Service Bulletins and guide Product Development teams on Field Service Action issues and Technical Service Bulletin requests

• Organize after sales studies such as Owner Manuals, Electronic Repair Catalogue, Sales&After Sales Forms, Labor Time, Periodical Maintenance Documents for new model programs

• Manage Field Service Quality Review Meetings to implement and monitor quality solutions

• Publish and coordinate Field Service Actions.

• Support dealerships and team members on vehicle repair methodology assistance and non-repair technical support

• When necessary, meet / communicate with customers to resolve and inform them on their technical concerns

"The only criterion evaluated in the recruitment and employment is suitability for the job; equal opportunity is provided without any discrimination."