IT Support Technician (Data Center Services)

Foreign Market Consulting

FMC HR is looking for an experienced IT Support Technician for Ixpanse Teknoloji, a wholly owned subsidiary of a U.S. company, to support customers’ daily needs, perform data center tasks, and other items as directed by the Global Network Architect. We are looking for a qualified Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.

About Ixpanse

Ixpanse Teknoloji is located in Ankara and has been established as a subsidiary of the Ixpanse LLC, which is owned by U.S.-based investors. The company is a specialist Data Center company. Ixpanse has partnership agreements with leading technology companies like VMware, DE-CIX, and is in the process of signing up more such industry leading partnerships. The service offerings are – colocation, network services, Internet Exchange, private cloud (VMware), Unified Communications as a Service (UCaaS), and Disaster Recovery as a Service (DRaaS).

Key Responsibilities

• Setting up workstations with computers and necessary peripheral devices
• Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Installing and configuring appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders

Skills, Knowledge, and Expertise

• Degree in Computer Science, engineering or relevant field
• Good command of English and fluent in Turkish
• Proven experience as IT Technician or relevant position
• Excellent diagnostic and problem solving skills
• Excellent communication ability 
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
• B-class valid driving license

Location: Ankara, On-site