Resepsiyon Gece Sorumlusu

Fraser Place Antasya İstanbul

Who we are:

Frasers Hospitality, the hospitality arm of Frasers Centrepoint Limited, is a global hospitality operator with Gold-Standard serviced, hotel residences and boutique lifestyle hotels across Europe, Middle East, Africa, North Asia, Southeast Asia and Australia.

We are currently seeking to recruit a Night Reseption Supervisor to join our team. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: 

• Previous experience in customer-focused industry
• Thrives on taking responsibility and working in an empowered environment
• Positive attitude and good communications skills
• Focus on guest needs, problem resolution 
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of team
• To be a proactive and have flexibility
• Ability to work under pressure
• Excellent command of written and spoken English is required
• Excellent command of MS Office applications and Opera PMS
• Reported to the Asistance Front Office Manager
• Prepare Night Reports Clearly
• Should have Leader skills

İŞ TANIMI

As Night Reseption Supervisor, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Demonstrate a high level of customer service at all times
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all heath and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Comply with Night Audit Systems
• Responsible for Night Operations in the Hotel