Assistant Front Office Manager

Fraser Place Anthill İstanbul

We are looking for an Assistant Front Office Manager to join our energetic team in Fraser Place Anthill İstanbul. Here are the qualifications we seek:
 

• University degree (Tourism and Hotel Management is preferable)
• Minimum 2 year 5-star hotel experience in Guest Relations and Front Office Management
• Excellent command of English
• Excellent command of MS Office applications and Opera PMS
• Having a directive management approach for his/her own team
• Solid communication, problem solving, decision-making, and interpersonal skills
• Energetic, positive, passionate and who loves own profession  
• Constantly improving and learning
• Having teamwork skills

İŞ TANIMI

·         Customer Satisfaction (Guest Feedback), Financial Performance (Upselling, Room Revenue, Operation Auditing).
·         Showing Initiative, Problem Solving, Staff Training, Team Leading.
·         Manages and motivates the Front Office team in order to provide a high standard of service for customers.
·         Develops high quality relationships with guests throughout their stay. 
·         Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
·         Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
·         Ensures that the pricing policy and internal audit procedures are duly applied. 
·         Supervises the management of debtors, group and individual guest invoicing and cash operations. 
·         Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
·         Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
·         Prepare monthly and daily revenue report and circulate to all HOD's.
·         Prepare Room revenue and occupancy forecast take action on rate strategies.
·         Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
·         Ensures that the workplace remains clean and tidy
·         Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
·         Makes sure that the hotel's pricing policy and sales pitches are duly applied in order to optimize REVPAR 
·         Have a good knowledge of all systems and standard operating procedures of front office.