Night Shift Supervisor

Fuzul Grup - Fuzul Gayrimenkul. Yat. A.Ş.

NewInn Serviced Apartments is a cutting edge technology company founded to meet the growing demand for temporary accommodations offering the perfect alternative to hotels with our conveniently located luxury accommodations. NewInn has a real passion for creating experiences to give their guests that little bit extra, as well as giving back to the team who are part of that culture.

 NewInn Serviced Apartments is a dynamic property management company with a focus on serviced apartments. NewInn has a strategic growth plan to continue its expansion into all locations in Istanbul, so it’s an exciting time to be joining the team!

 Working with us

 We believe in individual and collective ownership of all the work that drives our company journey, and have created a mutually supportive, fun-loving environment to help our team thrive. You will be joining a diverse, multicultural team from a multitude of commercial backgrounds with a start-up mindset and an eagerness to disrupt conventional wisdom.

This is a great opportunity to join us at a stage of rapid growth and exciting plans in place across 2021 and beyond!

Key Responsibilities

• Apply all check-in and check-out procedures of our guests,
• Keep the guest satisfaction in the foreground, meet their needs quickly and accurately, and make necessary guidance,
• Show complete product knowledge; know of occupancy, rates and availability of the hotel daily,
• Prepare necessary reports for all departments,
• Ensure all incoming calls are answered as per the standards and check constantly the incoming e-mails,
• Check daily arrivals, ensure all rooms are set and required actions are taken and all related departments are informed,
• Keep availability data for reservations up-to-date,
• Follow up new reservations and preferences,
• Handle all guest complaints and comments relating to the department tactfully, 
• Perform any other reasonable duties as required by the management.

Required Skills

• Two years Front Office experience in hotel operation,
• Bachelor's degree is a plus in hospitality management or a related field,
• Strong written and verbal communication skills in the English language,
• Excellent overall communication skills,
• Proficiency in Opera and Microsoft Office programs are mandatory,
• Suitable for teamwork,
• Able to work in shifts,
• Able to multi-task.