Call Center Supervisor

Gateway Management

• Bachelor's Degree
• 4 to 5 years of work experience in Customer Service Industry
• Experience in handling call center process would be an asset
• Customer Oriented
• Very Good Communications Skills (Verbal & Non - verbal)
• Should be flexible and able to do multi-task
• People and Team Management skills
• Problem Solving ability would be an added advantage
• No military obligation for male candidates

• Fluency in English – Ability to read write and speak fluently Turkish and English is a must.

İŞ TANIMI

• Audit and supervise the call center process
• Relationship Management with Operations and Diplomatic Missions.
• Preparing reports on daily basis.
• Handle all daily activities (administrative & functional) at the Call Center.
• Manage Centre Security (Physical & Data)
• Implement all new process rollouts or changes
• Train staff on product & process