Customer Service Coordinator

Mnt Elektronik İç Ve Dış Tic. Ltd. Şti.

MNT Electronic offers unique solutions in Air Conditions, Smartphones and Tablets under the brand name Fluo.

In the framework of our rapid growth we seek to employ a

Customer Service Coordinator

Location Istanbul

Job Description

• Handles customers’ inbound calls in an effectively and timely manner
  
• Acts as a contact person for the customers, regarding orders and availability of products
  
• Processes all orders for submitted by customers in a timely manner in the relevant ERP system
  
• Resolves inquiries on errors relating to invoicing, pricing or incorrect shipments
  
• Provides quality resolutions of customer issues and questions including but not limited to processing orders, forms, and requests related to products and services
  
• Possesses thorough knowledge of all products, processes and policies to support and exceed customer requirements
  
• Daily reports and document handling
  

Academic background & knowledge 

• Bachelor degree
  
• Fluent in English and Turkish. The knowledge of Greek language will be highly appreciated.
  
• At least 2 years of working experience in a relevant position
  
• Very good Knowledge of Ms Office (outlook, word, excel)
  

Skills

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail
  
• Independent person and also a strong team player
  
• Energetic, passionate, and shows ability to work independently and remain focused in a dynamic and fast-paced environment
  
• Strong written and verbal communication skills
  

All CVs received will be treated with strict confidentiality.