Operations Manager

Gizli Firma

JOB DESCRIPTION

We are looking for an Operations Manager for our company in the service sector for management of all operational processes.

The position is a first/second line manager to the General Manager having strategical management responsibilities.

• Monitor day to day business performance together with line managers and budget targets,
• To monitor & coordinate the effectiveness and efficiency of the whole operations and ensure flawless and fast coordination with support functions,
• Determination of capacity management,
• Monitor the overall capacity compared with regularly released customer service figures, alert with major discrepencies,
• Monitor headcount planning and investments are realized in the best way, respecting timing schedules and budget,
• General administrative activities (Maintaining and managing of tracking lists, status reports and overviews) If necessary, an information exchange in detailed questions,
• Data collection for new technologies and processes to benchmark in the sector according to procedure,
• Onsite Support plants during new project launches if necessary and during project transfers,
• The position requires orchestration of services to have them available on time,
• Manage a sufficient quantity of partners to ensure an uninterrupted operations flow,
• Create, monitor, develop a set of KPI's and metrics to assess and improve performance,
• Continuously look for optimization, opportunities in planning and operations,
• Respond to all customer needs at their satisfaction,
• To ensure management and coordination of operations in multi customer environment with in committed conditions, projected time and cost and in conformity with quality standards,
• To represent the company in the facility under his/her responsibility and conduct commercial and operational communication.
• To take necessary actions for any cost saving opportunities,
• To drive changes with continuous improvement of projects.

QUALIFICATIONS

• Bachelor's degree or above in related fields,
• Minimum of 10 years of experience in operational managment, preferably in service sector,
• Experience in building structure for excellence of operations and planning,
• Strong problem-solving skills and resourcefulness,
• Efficient, productive and analytical approach with strong attention to detail,
• Ability to continuously re-prioritize and adapt to change,
• Driven leadership who approaches things with a sense of urgency,
• Ability to think critically, strategically and work in a growth focused and fast-paced environment,
• Excellent written and verbal communication skills and proficiency in English,
• Strong attention to detail, accuracy & integrity while completing tasks in a timely manner,
• Capability of being multi-tasking and having time management skills,
• Ability to work under pressure and meet tight deadlines with result-oriented approach.