CRM Senior Specialist (Campaign Management)

Glamira

We are a Germany-based luxury consumer brand that produces customizable, high-quality jewelry for women, men and children.

As the GLAMIRA family, we sell customizable jewelry in almost 70 countries. Taking the concepts of uniqueness, quality and trust at our center, we also add customizable textile, leather, cosmetics and home accessories products to our structure on the path we walk.

If you are aiming to develop and support us like everyone who moves with us on the path we walk by expanding our product range, by combining our professionalism in e-commerce with our vision to become the most preferred customizable jewelry manufacturer in the global market, welcome to the team!

We are looking for a "CRM Senior Specialist (Campaign Management)" to join our growing CRM Team.

JOB DESCRIPTION

• Provide support in shaping the CRM strategy and guidelines with the aim to enhance the customer base value, to identify improvement opportunities and to maximize the effectiveness of CRM initiatives
• Create mass and segmented campaign and communications calendar and lead the execution of all campaigns with related parties in accordance with the strategy
  
• Create meaningful analysis/reports on commercial campaigns
  
• Works closely with marketing, technology and and business teams to ensure the successful realization of commercial campaigns
  
• Works closely with CRM Specialists for communications operations of campaigns, ensuring the alignment of communication plans across all touch points
  
• Assist in customer segmentation and creating segment strategies and actions accordingly
  
• Assist in implementation of marketing automation tools to engage customers and convert them, as well as to continuously improve retention and CLTV .
  

QUALIFICATIONS

• Bachelor's degree in Business Administration or related disciplines.
  
• Minimum 2 years of experience in a similar position
  
• Strong attention to details and deadlines
  
• Strong interest in using data to drive insights on strategy & tactics that solve business problems
  
• Strong operational skills with high attention to details sets you apart
  
• Problem solver with creative solutions to handle dynamic challenges and meet business requirements
  
• Ability to develop processes that drive operational efficiency.
  
• Good level of English is a must.