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Senior Customer Experience Specialist

Glamira

İstanbul(Avr.)(Bahçelievler)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Years of Experience

More than 3 years of experience

Department

Customer Service

Customer Service

Application Count

0-50 application

Job Type

Full-Time

Years of Experience

More than 3 years of experience

Application Count

0-50 application

Department

Customer Service

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QUALIFICATIONS AND JOB DESCRIPTION

As a luxury consumer brand based in Germany, we sell customizable jewelry to more than 80 countries with our 10 country offices and 76 online stores. We are taking firm steps forward by combining our professionalism in e-commerce with our vision of becoming the most preferred jewelry manufacturer in the global market! We aim to expand our team of 650 people with our new categories of leather, textile, cosmetics and home accessories, and we would like to meet you on this path where we aim to become a huge family of 1500 people within a year.

The high profile of our generation Z employees enables us to take firm steps forward in the constantly developing e-commerce sector in the world and to keep ourselves fresh in the digital field. In fact, our “Work School” is based on this. For us, GLAMIRA is both a school and a dynamic work environment in which we constantly improve ourselves…

DEPARTMENT & ROLE

We are looking for a Senior Customer Experience Specialist to work with theCustomer Experience Departmentin our  Güneşli Turkey office. If you are interested in being a part of our international luxury goods company, apply now!

So, what kind of teammate are we looking for in this position?

  • Bachelor’s degree Engineering, Economy, Business Administration, Statistics or related fields,
  • Minimum 2-3 years of experience in service sectors, e.g. market research, e-commerce, banking and telecom.E-commerce experience is a plus,
  • Customer experience / process development / project management experience is a plus,
  • Customer-driven and analytical mindset with a desire and ability to identify root-causes and resolve customer problems,
  • Excellent verbal, written and presentation skills in English,
  • Exceptional communication, persuasion and team working skills,
  • Ability to think innovative and creatively,
  • Deadline oriented, fast-paced producer,
  • Customer-oriented problem solving attitude,
  • Excellent command of MS Office & Google applications (especially Excel & Powerpoint).
  • Knowledge about market research methodologies (especially customer satisfaction surveys)
  • Excellent reporting / presenting skills
  • Statistical analysis knowledge (importance-performance maps, driver analysis,  etc) is a plus.

JOB DESCRIPTION

  • Drawing determined experience maps for the main customer experience processes and determining the communication to be made with the customer at each step,
  • Interpreting and synthesizing customer feedback from various sources / departments (customer surveys, operational data, contact center data, social media, customer research, etc)
  • Creating and updating guidelines / procedures for Customer Experience Department,
  • Regular measurement of customer experience KPI's, creating and managing action plans when necessary,
  • Preparing the periodical customer experience monitoring reports,
  • Taking active role during definition of customer care strategies and service standards
  • Execution and reporting of customer surveys
  • Working in collaboration with related departments
  • Preparing presentations, reports and documentation when necessary (especially in Excel & Powerpoint)

and of course, that you enjoy the work you do!

What do we offer you? 

  • The opportunity to improve yourself in the E-Commerce sector, which is growing rapidly in the world.
  • Broaden your horizon with more than 30 different languages and cultures in GLAMIRA.
  • Join the company activities with a young and dynamic team.
  • We value talents, not titles!
  • Participate in free education programs at the GLAMIRA Academy and contribute to its development.
  • Depending on the position; work wherever you are happy.
  • Adjust your break as you wish.
  • Our dress code: whatever you want!
  • Private Health Insurance
  • SetCard and refectory, which will cover all delicious food expenses every month based on the location.

Integrity, Sensitivity to Laws and Rules, Competence, Reliability, Loyalty, Responsibility, Respect for Human Rights, Tolerance and Innovative Living are our corporate values that form the basis of GLAMIRA culture. We move forward in our way of doing business and in every area of our business life by reflecting these values.

Preferred Candidate

Bachelor’s(Graduate), Master’s(Graduate)

Müşteri Deneyimi Kıdemli Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Müşteri Deneyimi Kıdemli Uzmanı Müşteri Deneyimi Kıdemli Uzmanı Maaşları Müşteri Deneyimi Kıdemli Uzmanı Nasıl Olunur? Müşteri Deneyimi Kıdemli Uzmanı Nedir? Müşteri Deneyimi Kıdemli Uzmanı İş İlanları

Valuable mines and products/ jewelry / E-commerce

Hakkımızda

GLAMIRA, kadın, erkek ve çocuklar için kişiselleştirilebilir takı üreten bir mücevher markasıdır. Biz, GLAMIRA olarak her bir mücevherin tıpkı onu tak

Şirket Sayfasına Git
Yan Haklar

Özel Sağlık Sigortası, Servis, Yemekhane.

Müşteri Deneyimi Kıdemli Uzmanı pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Müşteri Deneyimi Kıdemli Uzmanı Müşteri Deneyimi Kıdemli Uzmanı Maaşları Müşteri Deneyimi Kıdemli Uzmanı Nasıl Olunur? Müşteri Deneyimi Kıdemli Uzmanı Nedir? Müşteri Deneyimi Kıdemli Uzmanı İş İlanları