Guest Relations Agent

Grand Tarabya Otel-Bayraktarlar Holding A.Ş.

QUALIFICATIONS

Minimum 2 years of experience in a similar position in Luxury Hotel Industry,

4 year bachelor’s degree in business management or tourism related field would be an asset,

Excellent command of written and spoken English and Arabic ae required, Turkish is a plus,

Excellent command of MS Office applications and Opera PMS.

People oriented,

Excellent communication skills

Well organized, energetic, highly motivated,

Good teamwork player,

Cross cultural sensitivity,

Analytical approach to problem solving, result oriented,

Ability to use initiative,

Ability to work under pressure,

JOB DESCRIPTION

To create an environment where guests are warmly welcomed and complete their stay with total satisfaction.

The main responsibilities of a Guest Relations Agent in The Grand Tarabya Hotel would be,

Creating a welcoming environment and wellcoming guests in a pleasent manner,

Escorting guests after check-in to their rooms and applying The Grand Tarabya Hotel standards,

Giving information about hotel facilities and services,

Taking guests requests and following them up,

Dealing with guests complaintswith the right attitude and solving their problems,

Keeping all records of guests information and informing all related departments,

Making sure all VIP’s are listed and receiving suitable amenities

Preparing necessary reports and sharing them with related departments,

Establishing positive relationship with guests and motivating them for future visits.