Customer Service Responsible

GROUPE SEB İSTANBULEV ALETLERİ TİCARET A.Ş.

• Bachelor's degree in Business Administration and related departments
• 1-2 years work experience in Customer Service or Sales Support Department
• Fluency in English both oral and written
• Good skills in MS Office Applications
• Preferably having experience of SAP, APO, DP
• Determined, energetic and responsible personality
• Systematic, good at follow-up and prioritization
• Having effective communication skills, confident and able to take initiative

İŞ TANIMI

• Position is reporting to Customer Services Team Lead
• Key contact for Customers
• Close relationship with Sales Department, Warehouse, Finance
• Process customer orders from quotation to invoicing
• Root cause analyzing for unfullfilled orders
• Receive customer queries and handle them with internal departments, and response customer with a solution oriented approach
• New customer master data management
• Daily / Monthly reports for follow up sales & order trend
• Documentation for returns process