Customer Claim Management Engineer

Günsan Elektrik Malz. San. ve Tic. A.Ş.

Skills / Qualifications:

Bachelor's degree in Engineering Departments

At least 3 years of experience in customer claim management,

Good command of customer communication.

Having process orientation and good analytical and strong problem-solving skills,

Proficient in MS Office applications,

Good to have experience with Electrical systems, knowledge of plastic injection, metal cutting and assembly processes,

High Prioritization/Planning skills,

Excellent leadership, influencing, teamwork, and communication skills

Emotionally resilient and able to drive actions effectively for excellence against demanding targets in a complex, multi-disciplined environment,

Open to change, prone to teamwork,

Male candidates who have completed their military service

Responsibilities:

Work with Quality, production, technical, and supply chain teams to resolve quality issues related to customer claims.

Working with cross functional teams to identify the root causes of the problems and ensure that the necessary corrective actions are taken.

Increase awareness of the organization and drive “Zero Defect” mentality within the company.

On the plant side; drive palliative actions at production, supply chain processes due to customer complaints.

Creating, reporting and monitoring quality performance indicators,