QUALIFICATIONS AND JOB DESCRIPTION
Hemmersbach is a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.
We are looking for an IT Field Engineer / IT Technician who will support our clients in the area ofIstanbul.
Your tasks are…
- identify, diagnose, and resolve the level one / two issues in computer hardware and software in a systems such as laptops, Desktops, Printers, Mobile devices, Tablets etc.
- deal with software portfolio management and product life cycle management
- provide general desktop support, project coordination, imaging/ re-imaging PCs, and laptops
- coordinate with the third party service provider for timely repair of the system under the maintenance agreement warranty, and repairing minor flaws in hardware if not covered under the same
- provide assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
- provide smart hand support for Server and network devices
You already ...
- you have matured at least 2-year experience in IT Support both client-side;
- have knowledge or previous experience with SLA;
- have matured migration, installation and HW decommissioning experience;
- own strong customer/people service skills;
- have experience in End User Support within an international environment;
- have good understanding of Desktop/Laptop/Printer
- have familiarity with Windows operating systems and common off the shelf software such as MS office, Email Client;
- have knowledge of Windows networking configurations, Device Encryption, working network level understanding, print queue understanding, AD intermediate understanding;
- have good knowledge of application installation & config, image installation & config, Hardware break & fix, good grasp of mobile and handheld devices such as android and IOS Tablets configuration and navigation;
- own good command of English.
What we offer...
- A secure job in an exponentially growing international company
- Taking responsibility for exciting projects with diverse challenges
- Wonderful team spirit and a great working atmosphere in a friendly team
- Direct and open communication
- Excellent opportunities for professional and personal further development thanks to our human resources development programme
- Mentor programme for an easy start for new employees
- Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes
- Company car