QUALIFICATIONS AND JOB DESCRIPTION
We are looking for a CALL CENTER & CUSTOMER EXPERIENCE TEAM LEADER (TUZLA) for one of our client which is one of the leading global company in consumer electronics.
· Minimum of 5 years of experience in call center management
· Experience in team management, process management experience,
· Excellent verbal and written skills in English,
· Having strong leadership and coaching skills,
· The ability to build and sustain a highly effective team
· Thinking broadly about business,
· Understanding needs of the market & customer,
· Having desire to do outstanding jobs,
· Recognizing and understanding emotions of other people,
· Listening to different perspectives and showing flexibility,
· Building collaboration,
· Clear in communicating thoughts and ideas.
Management of Call Center Operations ( Inbound, Outbound, Complaint / Back Office Management )
Business Development, Process Analysis and Management of Call Center's in all Communication Channels (Whatsapp Business, Social Media, e-mail, etc...)
Management of new projects
Firmamız Türkiye İş Kurumu'nun 21.06.2014 tarih ve 477 numaralı izin belgesi ile faaliyet göstermektedir.