Floor Supervisor

Hyatt Centric Levent Istanbul

Summary of Responsibilities: 

Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Lead and supervise the day-to-day operation of the department to ensure service standards are followed

Handle Guest concerns and react quickly, logging and notifying the proper areas

Actively participate in daily briefing, daily warm up and department meetings

Ensure Room Attendants are informed daily about priorities in their section

Follow departmental policies and procedures

Report necessary maintenance items

Follow all safety and sanitation policies

Other duties as assigned 

Qualifications:

Proficient in English   (verbal & written)

High school diploma or equivalent preferred

Minimum 5 year experience in a supervisory capacity in a hotel Housekeeping environment

Proven training skills

Experience with Hotel  Management System, Micros-Opera desirable

Proactive with a meticulous eye for detail

Strong organizational, supervisory and communication skills

Able to convey information and ideas clearly

Ability to evaluate and select among alternative courses of action quickly and accurately

Work well in stressful, high-pressure situations

Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest

Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Physical Aspects of Position (include but are not limited to):

Constant standing and walking throughout shift

Occasional lifting and carrying                                                              

Occasionally kneeling, pushing, pulling, lifting

Occasional ascending or descending ladders, stairs and ramps