Floor Supervisor

Hyatt Centric Levent İstanbul

Summary of Responsibilities: 

Reporting to the Housekeeping Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Lead and supervise the day-to-day operation of the department to ensure service standards are followed
• Handle Guest concerns and react quickly, logging and notifying the proper areas
• Actively participate in daily briefing, daily warm up and department meetings
• Ensure Room Attendants are informed daily about priorities in their section
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all safety and sanitation policies
• Other duties as assigned 

Qualifications:

• Proficient in English   (verbal & written)
• High school diploma or equivalent preferred
• Minimum 5 year experience in a supervisory capacity in a hotel Housekeeping environment
• Proven training skills
• Experience with Hotel  Management System, Micros-Opera desirable
• Proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Able to convey information and ideas clearly
• Ability to evaluate and select among alternative courses of action quickly and accurately
• Work well in stressful, high-pressure situations
• Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Occasional lifting and carrying                                                              
• Occasionally kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps