Reservations Agent

Levist Emlak Gelistirme Otelcilik ve Turizm A.Ş.

• At least 2 years of experience in a similar role
• Five Star / Luxury / Lifestyle Hotel experience preferred
• Must be a representational asset to the hotel, mindful of “Ambassador” role at all times
• Fluency in English (written and spoken); preference will be shown to candidates with knowldege of additional major foreign languages
• Data management / information technology usage skills
• Strong communication and social skills
• Ability to focus on guest needs,  problem resolution
• Ability to focus on details.
• Ability to prioritize and organize work.
• Good team player, working well with other departments and coworkers.
• Organizational skills
• Turkish citizenship

İŞ TANIMI

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests in an accurate and efficient manner.
• Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
• Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
• Communicate information regarding designated VIP reservations.
• Input and access data in reservation system.
• Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
• Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups.
• Set-up proper billing accounts according to Accounting policies.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.