Waiter / Server

Hyatt Centric Levent Istanbul

• At least 2 years of experience in a similar role
• Five Star / Luxury Hotel experience
• Must be a representational asset to the hotel
• Fluency in English (written and spoken)
• Data management / information technology usage skills
• Strong communication and social skills
• Ability to focus on guest needs, problem resolution
• Good team player

İŞ TANIMI

• Serve food courses and alcoholic beverages to Guests
• Set table according to type of event and service standards
• Answer questions on menu selections. Communicate with kitchen regarding menu questions, the length of wait, re-cook orders, and product availability
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
• Check in with Guest to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, glass, etc, throughout the day
• Complete closing duties, including restocking items, turning off lights, etc.
• Maintain complete knowledge of all menu items, liquor brands, beer and non-alcoholic sections available in the assigned outlet
• Maintain knowledge of the particular characteristics and description of every wine/Champagne by the glass and major wines on the wine list
• Maintain complete knowledge of designated glassware and garnishes for each drink.
• Maintain complete knowledge of strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
• Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment only as intended.
• Maintain complete knowledge and comply with all departments’ policies and service procedures
• Maintain complete knowledge of Micros and manual systems
• Inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies
• Legibly document orders when system is down and distribute orders to respective personnel for preparation or order
• Anticipate Guests’ needs, respond promptly and acknowledge Guests even when busy
• Maintain positive Guest relations
• Be fully versed with all hotel services/features and local attractions/activities to respond accurately to any Guest inquiry