Contract Staff Operations Lead

ICMC International Catholic Migration Commission

SCOPE OF WORK

The Contract Staff Operations Lead (CSOL) will support the Contract Staff Operations Coordinator in the management of interpretation and translation services of ICMC’s RSC TuME and RSF and help lead a large team of interpreters/translators. The incumbent will work in coordination with the other members of the HR Unit and the Department of HR and Administration and in cooperation with the other ICMC units and departments, participating in projects and tasks pertaining to interpreters/translators. S/he will give and help give training in interpreting and translation, in line with ICMC’s code of conduct and interpreter code of ethics. 

RESPONSIBILITIES

• Assist Contract Staff Operations Coordinator in the management of interpretation and translation services of ICMC’s RSC TuME and RSF as necessary.

• Participate in the recruitment, onboarding, training, and performance management of interpreters/translators in line with the applicable policies and procedures. 

• Provide interpretation and translation services (including proofreading and editing) when necessary (for example, for high profile cases, when urgent documents, or as a backup) in either Arabic-English-Turkish or Farsi-English-Turkish.

• Participate in the design, development, and delivery of trainings on interpreting and translation and contribute to the professional development of ICMC interpreters and translators, in accordance with the guidance we receive from our donors and our policies developed locally or set by HQ.

• Work collaboratively with ICMC departments/units in the identification of the training needs of the interpreters and language needs of the refugee applicants and help develop appropriate solutions. 

• Help ensure that ICMC’s interpretation and translation services are both in line with international standards and in compliance with the requirements of ICMC donors.

• Perform other duties and responsibilities as assigned by the HR Supervisor and Head of HR and Administration.

REQUIREMENTS

• A Bachelor’s Degree in Interpretation and Translation, Linguistics, Languages and Literature, or a related field is preferred.

• At least five years of experience as an interpreter and/or translator is ideal. Experience in interpreting for asylum seeker and/or refugee interviews is desirable. 

• Excellent interpretation and translation skills in either Arabic-English or Farsi-English is essential. A working knowledge of Turkish is highly desirable.

• Excellent communication skills.

• Availability to travel (in-country and abroad).

• Conduct work with the highest level of personal and professional integrity. Must comply with and actively promote ICMC's zero tolerance policy with regard to sexual exploitation and abuse, harassment, abuse of power, fraud and corruption in all of its activities and responsibilities.

Job Specific Competencies 

Behavioral

• Strong communication, interpersonal, relationship building skills.

• Strong analytical, organization, and problem-solving skills.

• Flexibility, adaptability, and time management.

• Integrity and Ethical Behavior. Conduct work with the highest level of personal and professional integrity.

• Must comply with and actively promote ICMC's zero tolerance policy with regard to sexual exploitation and abuse, harassment, abuse of power, fraud and corruption in all of its activities and responsibilities.

Technical

• Excellent vocabulary, listening, speaking, reading, and writing skills in English and either in Arabic or Farsi.

• Cultural competence in refugee service settings.

• Presenting and performing in front of an audience.

• Data analysis and report writing.

• Good command of Microsoft Office applications.

• Knowledge and/or experience in staff management / learning management software.

HOW TO APPLY

Interested candidates should submit a detailed CV and a cover letter in English and two professional references with full and up to date contact details. 

The Vacancy Notice number HR-IST-TU-23-02. The closing date for receipt of applications is 7 April 2023.

Applications will be evaluated upon reception and interviews with shortlisted candidates may be conducted before the closing date. Owing to the volume of applications, ICMC regrets that only applicants short-listed for an interview will be notified. Please note that applications received after the deadline will not be accepted.

ICMC is committed to a Zero-Tolerance Policy toward sexual exploitation, abuses and all forms of unlawful harassment, including but not limited to sexual harassment. Screening of applications includes the vetting for records of prior misconduct and reference checking. ICMC may take other necessary measures to ensure that people involved in substantiated cases of sexual exploitation, abuse and harassment will not be recruited.  

ICMC is committed to equal employment opportunities for all applicants. ICMC does not discriminate on the basis of race, gender, color, national origin, religion, physical or mental ability, marital status, and age.   

DATA PROTECTION

By submitting your application, you agree that ICMC collects and processes the information you provide. Your personal information will only be used for recruitment purposes. Your application will be kept strictly confidential. In any case, your personal information will be stored until the end of the application process and then destroyed in accordance with the relevant legislation if we do not have the opportunity to offer you a position.

If you have sent your personal information to us, we would like to indicate that you have the following rights. 

• Learning whether personal data is processed, 

• Requesting information if it has been processed, learning the purpose of processing personal data and whether they are used appropriately for their purpose, 

• To know the third parties to whom personal data are transferred domestically or abroad, 

• To request correction of personal data in case of incomplete or incorrect processing,

• Requesting the deletion or destruction of personal data, 

• Request notification of the processes regarding the correction, deletion or destruction of personal data to third parties to whom personal data have been transferred, 

• Object to the occurrence of a result against the person himself by analyzing the processed data exclusively through automated systems, 

• To request compensation of the damage in case of damage due to the illegal processing of personal data.

In general, if you have any questions about your personal information, or if you have complaints and / or objections to the processing of your personal information, please contact via our application address.