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İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Medium Level Manager

Department

Engineering

Engineering

Application Count

77 application

Job Type

Full-Time

Position Level

Medium Level Manager

Application Count

77 application

Department

Engineering

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QUALIFICATIONS AND JOB DESCRIPTION

ABOUT ICTERRA

ICterra is a global software engineering company with offices in Ankara, İstanbul, Munich and London. We combine 26 years of software development experience with technology expertise and proven methodologies to provide innovative solutions to our customers across multiple industries globally. With 200+ software professionals, we have been building strategic partnerships with the world’s top IT and defence companies, providing software development and test services. According to the Top 500 IT Firms Research, ICterra ranked 6th in the “Software Export” category among all Software Producers in Turkey.



For the open position at Teknopark Istanbul office, we are looking for an energetic team member who will work as full-time Software Support Team Leader at an international project leaded by the leader of its sector. The candidate should have the following qualifications:

Basic Qualifications

  • Bachelor’s degree in related fields,
  • Strong problem solving skills, proven ability to communicate effectively,
  • Having at least 2 years management experience,
  • Demonstrated personal skills including mentoring and coaching,
  • Excellent communication (both written and verbal) skills in English and German,
  • Experience working with a ticketing tool e.g. Remedy, Service Manager, OTRS etc.,
  • Strong interest in client care and customer satisfaction.
  • Knowledge of IT Service Management principles,

 


Preferred Qualifications

  • ITIL V3.0 Foundation certificate is a plus,
  • Experience in a multinational work environment.

 


Job Description

  • Being member of a global software licensing organization,
  • Being responsible for the day-to-day operational maintenance of a software licensing server, including dealing with incidents, customer requests, identifying and troubleshooting, application issues and issues resolution or escalation,
  • Using Root Cause Analysis (RCA) to look deeper into problems and find out why they are happening,
  • Leading and mentoring L2 software support team members, establishing new goals,
  • Building good relationships with software product managers and customers,
  • Developing and maintaining policies to meet the standards defined in the Service Level Agreement (SLA),
  • Monitoring the process, conducting audits and recommending improvement ideas.

Preferred Candidate

More than 6 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced) German(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Yazılım Müdürü pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Yazılım Müdürü Yazılım Müdürü Maaşları Yazılım Müdürü Nasıl Olunur? Yazılım Müdürü Nedir? Yazılım Müdürü İş İlanları
Hakkımızda

ICterra Bilgi ve İletişim Teknolojileri San. ve Tic. A.Ş. Our story goes back all the way to 1991 when we began as a small software develo

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ADAY AYDINLATMA METNİ KİŞİSEL VERİLERİN KORUNMASI KANUNU KAPSAMINDA BİLGİLENDİRMEICterra Bilgi ve İl

Detaylı Bilgi
Yan Haklar

Özel Sağlık Sigortası, Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.), Hayat Sigortası.

Yazılım Müdürü pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Yazılım Müdürü Yazılım Müdürü Maaşları Yazılım Müdürü Nasıl Olunur? Yazılım Müdürü Nedir? Yazılım Müdürü İş İlanları