Technical Support Expert

ICterra Bilgi ve İletişim Teknolojileri San. ve Tic. A.Ş.

ABOUT ICTERRA

ICterra is a global software engineering company with offices in Ankara, İstanbul, Munich and London. We combine 26 years of software development experience with technology expertise and proven methodologies to provide innovative solutions to our customers across multiple industries globally. With 200+ software professionals, we have been building strategic partnerships with the world’s top IT and defence companies, providing software development and test services. According to the Top 500 IT Firms Research, ICterra ranked 6th in the “Software Export” category among all Software Producers in Turkey.

We are looking for an energetic team member who will work as full-time Technical Support Expert and to be assigned at Teknopark Istanbul office with following qualifications:

Education & Profile

• BS or equivalent degree in Computer Technology or Electronic departments
• Minimum 2 years of experience in end user support
• Team worker, proactive attitude, strong analytical skills

Technical Skills

• Experience in MS Windows OS and Active Directory
• Experience in installing, configuring and problem fixing of hardwares (Server, PC/Notebook, Printer, Scanner, etc.)
• Experience in installation/ administration and problem fixing of Windows 8.1/ 10
• Experience in basic network troubleshooting
• Experience in installation/administration and problem fixing of Office 365, 2016
• Additional skills to be considered as advantages
• Microsoft Wndows Server Installation, Administration
• DHCP/DNS Administration
• Installation of virtual operating systems (Windows, Linux)

Job Description

• Providing installation, upgrade, configuration, and advanced troubleshooting on computers, peripherals, and communication devices and peripherals
• Computer imaging
• Basic network troubleshooting
• Procurement and Inventory management of hardware/software
• Following best practices to ensure information security
• Providing technical assistance to the end user either by phone, mails, or in person