Front Office Supervisor

İLBAK HOLDİNG A.Ş.

We are looking for  Front Office Supervisor who reports directly to the Front Office Manager and is responsible for supervising the receptionists, operators and bell team.

• Min. 3 Years of Front Office experience
• Strong verbal and written communication skills in the English language
• Able to multi-task
• Excellent overall communication skills
• Able to work night shifts
• Strong knowledge of front office operations, including cashier and reception
• The ability to work well in a team environment
• Professional appearance and demeanour
• Good at Opera Hotel softare

İŞ TANIMI

• Operate the Front Office properly and efficiently
• Supervise and assist receptionist with their duties
• Ensure a warm and genuine arrival and departure experience
• Ensure that all FO staff are groomed according to hotel standards
• Serve as the Manager on Duty and available to guests at all times
• Ensure proper staffing at all times
• Compile and maintain the daily Manager on Duty report
• Ensure accurate communication of information and guest requests to all relevant departments
• Handle all guest complaints and comments relating to the department tactfully
• Cooperate and coordinate teamwork with other departments