Business Analysis Specialist

İnnova Bilişim Çözümleri A.Ş.

Innova is a leading software developer and integrator in Turkey which provides innovative software solutions and services, covering the entire project lifecycle from consulting, design, application development and integration to support.Established in September 1999, Innova serves its bluechip client base from main offices in İstanbul and Ankara, a manufacturing facility for kiosks in Istanbul, as well as support offices in 12 cities in Turkey.Areas of business in Innova include OSS/BSS Systems for Telco operators, Financial Transaction Applications, ERP, CRM and BI systems, portals, custom software development IT systems management and infrastructure, IT security and kiosk systems.With more than 1400 people serving its clients, Innova has delivered solutions and services to customers in 37 countries to date. Major customers of the company are fixed line and GSM operators in Turkey and abroad, banks, as well as other prominent organizations in the manufacturing, public and service industries.

Qualifications:

Graduated from Computer Engineering and related engineering departments of universities,
Minimum 3 years of similar experience,
Experienced in CRM, campaign and order management systems,
Good knowledge of PL / SQL,
Good knowledge of Java / Java EE,
Knowledge of software development processes,
Preferably knowledge about source control tools; GIT, SVN,
Having knowledge about Agile (Scrum, Kanban, Lean) methods
Researcher with advanced problem solving and analytical thinking skills,
Can work in harmony with internal and external customers,
Strong communication skills, high persuasion skills
Not afraid to take the initiative,
Good command of English,
Ability to work under stress,

JOB DESCRIPTION :

• To carry out domain ownership, analysis, maintenance support and additional development activities of CRM solutions (Campaign, Complaint, Order Management etc.),
• Efficient tracking and vendor management to carry out maintenance activities such as error correction,
• Preparation of periodic reports on the performance of the process,
• Identification and elimination of application problems that can be solved without the need for advanced technical knowledge,
• If advanced technical knowledge is required, contact the supplier by conducting a technical preliminary analysis.