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QUALIFICATIONS AND JOB DESCRIPTION

What is SAM Academy?



In our new program designed for young professionals with at least 2 years of account management or sales experience, Insider SAM (Strategic Account Management) Academy offers an exceptional opportunity for those who want to boost their career at a fast-paced startup environment. We are looking for dedicated, passionate and hardworking candidates who'd be willing to relocate in one of our 18 offices worldwide after completing a year-long training at our Istanbul office. If you want to make your mark on the ongoing global digital revolution, change the direction of your career and if you want to make an impact on the digital transformation of world's leading brands, submit your application by October 30th, 2019.



First things first: What is this role about?

 

You’re probably expecting an eye-catching, mesmerizing job description that will sweep you off your feet, flavoured with the coolest startup jargons. But, let’s be honest, nothing says more than the real experience, right? So we asked our team to tell us what their day-to-day is really like and, in a nutshell, this is what they told us.

 
  • You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology

  • Help our clients understand their needs and which of our features and products best match their goals and expectations

  • Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology

  • Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary

  • Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization

  • Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client

  • Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology

  • Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues

  • Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap



What we expect from you?

 
  • A university degree in Business, Marketing, Engineering, or related fields

  • To have, to some extent, digital marketing related experience in a customer-oriented position

  • Show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level

  • Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!

  • Be a self-motivated and savvy tech bug, always in search for savvy solutions and ideas to improve our relationship with our clients

  • Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with ur products and our assistance

  • Superior project and time management skills. A keen eye for detail is a plus!

  • Passion for testing, measuring and improving outreach and follow up effectiveness

  • The ability and flexibility to work in a fast-paced startup environment

  • Solid understanding of basic web concepts and digital marketing.

 

Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us 

 
  • Mens sana in corpore sano! You’ll enjoy delicious and healthy lunches, dinners and afternoon snacks. Plus coffee and tea handy!

  • We offer many hard and soft skills trainings to help you improve and challenge yourself.You’ll have access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge.

  • You’ll have space to share your skills and even deliver trainings and workshops if you wish. Sharing is caring!

  • We’ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want

  • You’ll have a chance to work in an international, diverse and inclusive environment

  • You’ll be part of an industry that’s shaping the future of customer experiences.Don’t believe us? Just ask Google.

  • Occasional TGIF happy hours!

 

Now, a little bit about us

 

Insider is an integrated Growth Management Platform for digital marketers, but we’re also known as data-geeks, trailblazers, or entrepreneurs. Our mission is to help marketers and brands across the globe deliver hyper-personalised customer experiences in multiple online channels. Insider simplifies the life of digital marketers and helps them drive growth for their brands, with zero marketing waste. Here’s a little list with some cool things about us:

 
  • We were listed in 100 Hottest startups by WIRED magazine and our CEO and Co-Founder, Hande Cilingir, was ranked one of the top 5 women CEOs outside the US

  • Our new category (Growth Management Platform) was recently backed by Sequoia Capital, one of the most prestigious venture capital funds in the world

  • We partner with over 300 global brands like Huawei, Samsung, New Balance, Singapore Airlines and UNIQLO, helping them grow beyond customer expectations

  • We have offices in 16 regions, including London, Singapore, Tokyo, Dubai, Moscow, Warsaw, Kuala Lumpur, Jakarta, Istanbul, Kiev, Sydney, Seoul, Ho Chi Minh City, Bangkok, Hong Kong and Taipei.

 

Was this position made for you?

 

So let’s talk! We’re curious bugs and can’t wait to get to know you.

PREFERRED CANDIDATE

POSITION INFORMATION

Firma Sektörü:

Bilişim, İnternet, Yazılım

Çalışma Şekli:

Haftaiçi 09.00 - 19.00

Sosyal / Yan Haklar:

Prim
Yemekhane

Çalışan Sayısı:

250-349