Technical Support Engineer

Insider

About us

Hi there! We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are connecting data across channels, predicting future behavior with AI, and individualizing experiences from a single platform with the fastest time to value.

We announced that we unlocked our unicorn status after our Series D round. We are backed by top-notch investors including Sequoia Capital, QIA, Riverwood, Endeavor Catalyst and trusted by 1000+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Singapore Airlines, Virgin, Nestle, Nissan, Samsung, Lenovo, Puma, MediaMarkt, IKEA, Allianz, Santander, Dominos, Avon, CNN, and the list goes on.

We are the #1 Leader everywhere! We are recognized as a leader in The Forrester Wave™ for Cross-Channel Campaign Management in Q3, 2021. We are also named a leader in 2021 Gartner® Magic Quadrant™ for Personalization Engines. But wait, there is more. For 21 quarters in a row, we’ve been ranked as a leader in G2 Mobile Marketing, Personalization, Customer Data Platform, and Customer Journey Analytics Grids.We are also proud to become one of the very few female-led B2B SaaS unicorns in the world.

Behind all these achievements, there is an exceptionally talented and passionate team across 28 countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us in this journey, just keep reading.

Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. They are creative and innovative when it comes to implementing best practices, they are strategists and methodological approachers, have their eyes set to converge on the ultimate goal that is the partners’ success in all of the 25 regions. They are top-notch when it comes to forming relationships and stakeholder management. They are the perfect combination of people-driven and data-driven as they thrive on analytical thinking, analysis, and collaboration simultaneously. They are constant impact makers, constant developers, always eager to climb the steps of their career in this ever-growing multinational environment.

We were a company made of 6 tiny desks when we started, so we never forget how important our hard work and dedication are. Until now it has been an inspiring story on our side, so we wanted to let you in on it. The rest? The rest is just this paragraph minimized into some bullet points on what we offer & what we expect. But that’s the thing that makes the difference between storytellers & story makers; the things that grab your soul.A Technical Support Engineer (Mobile) in Insider day in and day out:

• Investigate and troubleshoot technical issues related to mobile app integration and SDK reported by partners and internal teams.
• Conducting research on ecosystem trends, competitor analysis, upstream software changes, and deepening domain knowledge.
• Staying up-to-date with the latest mobile app development trends and technologies.
• Developing prototypes and analyzing user needs and software requirements to determine the feasibility of design within time and cost constraints.
• Helping to the maintaining the current SDKs and suggesting necessary improvements to development teams.
• Participating in departmental, team, and company events as appropriate. Most are optional. Conducting compliance activities and other duties as may be required.
• Guiding partners and team members according to the SDK documentation and Demo Projects to be in use externally by partners.
  

We want you to join us while we are taking a step into the future if you have:

• Technical skills in mobile app development and integration.
• Experience with developing applications for one or more of the following technologies: Android, iOS, React Native, Flutter, or similar technologies.
• Experience interacting with RESTful APIs.
• Experience about SDK integration process, Client Libraries, or other app developer tools.
• Broad knowledge of development environments and agile methodologies.
• Strong written and verbal communication skills in English, including the ability to communicate technical information to non-technical stakeholders.
• Excellent documentation read & write skills as a developer needs.
• Ability to work independently and collaboratively in a fast-paced environment.

While we are conquering the world, we are offering you;

• a chance to work in an international, diverse, and inclusive environment,
• “Tech Talks” with famous and groundbreaking people from the software world,
• to be part of an industry that’s shaping the future of customer experiences. Don't believe us? Just ask Google,
• opportunity to gain a limitless network all over the globe,
• access to many hard and soft skills pieces of training to help you improve and challenge yourself,
• access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge,
• space to share your skills through training sessions and workshops if you wish. Sharing is caring!
• inclusive Private Health Insurance,
• food expenses covered on a monthly basis,
• fun with the occasional team activities!
• No Dress Code!

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.