Technical Support Specialist

Insider

Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. They are creative and innovative when it comes to implementing best practices, they are strategists and methodological approachers, have their eyes set to converge on the ultimate goal that is the customers’ success in all of the 25 regions. They are top-notch when it comes to forming relationships and stakeholder management. They are the perfect combination of people-driven and data-driven as they thrive on analytical thinking, analysis, and collaboration simultaneously. They are constant impact makers, constant developers, always eager to climb the steps of their career in this ever-growing multinational environment. We were a company made of 6 tiny desks when we started, so we never forget how important our hard work and dedication are. Until now it has been an inspiring story on our side, so we wanted to let you in on it. The rest? The rest is just this paragraph minimized into some bullet points on what we offer & what we expect. But that’s the thing that makes the difference between storytellers & story makers; the things that grab your soul.

Day in and day out a Technical Support Specialist in Insider;

• plays a crucial role in the Partner Success Team that owns technical relationships with our partners using our products and services,
• is an excellent communicator while mastering problem solving skills,
• works in coordination with the Partner Success Managers and is primarily responsible for supporting seamless experience to our partners,
• troubleshoots technical issues, finds resolutions for partner requests, reviews partner queries and finds creative solutions that streamline their requirements and leverages knowledge to help partners get over technical struggles while expanding to the Insider platform,
• contributes to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings,
• meets important SLAs like response time and the lead time for issue resolutions which is an important aspect.

We want you to join us while we are taking a step into the future if you;

• have a Bachelor’s Degree in Business, Marketing, Engineering, or related fields, 
• have 1+ years of experience in supporting a technical product, ideally in SaaS or experience in MIS or Software Development teams,
• have strong communication skills in writing, (English)
• have a high sense of responsibility and accountability,
• able to provide timely responses and follow up systematically,
• are a natural problem solver with a positive attitude and love for helping others succeed,
• have good debugging/troubleshooting skills,
• have a knowledge of HTML, CSS or other programming languages which would be a plus.

While we are conquering the world, we are offering you;

• a chance to work in an international, diverse, and inclusive environment
• to be part of an industry that’s shaping the future of customer experiences Don't believe us? Just ask Google.
• access and opportunity to gain a limitless network all over the globe
• relocation opportunities as part of your Career Development depending on your progress,
• a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,
• access to many hard and soft skills pieces of training to help you improve and challenge yourself,
• access to Udemy’s business plan, where you can choose over 10,000 courses to satisfy your hunger for knowledge,
• space to share your skills, and even deliver pieces of training and workshops if you wish. Sharing is caring!
• pension,
• inclusive Private Health Insurance,
• your food expenses covered on a monthly basis,
• the infamous team activities that are bursting with fun,
• No Dress Code!