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Front Office Shıft Leader

Istanbul Marriott Hotel Asia

İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Front Desk

Front Desk

Application Count

164 application

Job Type

Full-Time

Position Level

Specialist

Application Count

164 application

Department

Front Desk

QUALIFICATIONS AND JOB DESCRIPTION

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Job Summary

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Candidate

More than 3 years of experience
Bachelor’s(Graduate), Master’s(Graduate)
Completed, Delayed
English(Reading : Good, Writing : Good, Speaking : Good)

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Hakkımızda

2007 Ağustos ayında açılan İstanbul Marriott Hotel Asia, Anadolu yakasının ilk Uluslararası zincir oteli olma özelliğine sahiptir. İstanbul Marriott H

Şirket Sayfasına Git

Vardiya Lideri pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Vardiya Lideri Vardiya Lideri Maaşları Vardiya Lideri Nasıl Olunur? Vardiya Lideri Nedir? Vardiya Lideri İş İlanları