Cluster Commercial Manager

İstanbul Sualtı Dünyası / MERLIN ENTERTAINMENTS

Be a part of the Merlin magic by joining us as a Cluster Commercial Manager based in Istanbul Turkey. We hire and empower smart people who love what they do. Now’s your chance to join us!

This is an excellent opportunity to work in an exciting and thrillingenvironment. The name behind world-famous attractions including LEGOLAND Discovery Centre, Madame Tussauds and SEA LIFE require a full time Cluster Commercial Manager in Istanbul.

Job description

•         Identifying any additional secondary spend opportunities with potentials to increase commercial   revenue as well as improve visitors’s experience.
•         Demonstrate strong leadership and motivational skills leading, managing and developing the team   which has actively helped recruiting in the first place.
•         Ensuring excellent guest service at all times, working to guest service standards as set by the Mystery   Guest criteria.
•         Recruit, Manage and Develop Retail, & Food and Beverage Teams
•         Achieve set SPH, Cost of Sales Margin and Stock Provision for all above areas.
•         Responsible for a safe and hygienic catering outlet within the attraction.
•         Ensure smooth running of daily operation, highlighting any issues to the General Manager.
•         Ensuring mystery shop and KPI standards are adhered to at all times.
•         Manage all costs related to labour, shrinkage, stock loss ensuring these are maintained to a minimum   level
•         Consistently looking at ways to improve sales and stock control.
•         Challenge retail team with sales and host attitudes to improve the revenue and guest service.
•         Ensuring communication within with the management team and retail/photography department is   flowing freely at all times.
•         Manage relationship with suppliers to ensure that all deliveries are completed to the highest standards   possible, as well as adhering to all Health and Safety policies.

Desired Skills and Experience

•         Educated to degree level or professional qualification equivalent
•         Retail and commercial experience
•         A clear understanding of the local market, with a particular focus on children and parents,   competitors,  hospitality and travel trade environment is also essential to the success of this role
•         The ability to network and influence across the leisure, tourism and business sectors
•         Creative thinking
•         Excellent communication and relationship management
•         Attention to detail
•         Data management with analytical and report writing skills