Reservation Agent

JW Marriott Ankara - Özkar İnşaat San. ve Tic. A.Ş.

QUALIFICATIONS

• Excellent command of English both written and spoken
• Experience using Opera System is an advantage

JOB SUMMARY

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  
• Follow sales techniques to maximize revenue.
• Identify guest reservation needs and determine appropriate room type.
  
• Verify availability of room type and rate.
  
• Explain guarantee, special rate, and cancellation policies to callers.
  
• Accommodate and document special requests.
  
• Answer questions about property facilities/services and room accommodations.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.