Customer Services Specialist

JYSK Türkiye

If you like people, listening and helping them out – this job is for you! A positive approach towards Customers is the key in our daily activities.

At JYSK Customer Service, we are looking for a person who wants to play an important role and help us continue to grow. We are always aiming to offer the best possible service and to exceed the expectations of our Customers by using our JYSK values. 

WHAT WE OFFER YOU

You get the chance to join a retail company that wants to be the candidate’s first choice when choosing an employer. We are dynamic and here your inputs get heard, you get involved and your development is crucial to us. Additionally, as JYSK ambassador, you get the following:

•         Opportunities for development through excellent training and mentoring
•         Flexible working schedule

•         Great work-life balance·

•         Support in the job by modern systems and the latest technological tools (personalized intranet, online complaints system, Customer database)

•         20% discount at JYSK and Lars Larsen Group companies

•         Benefits e.g. social activities, private health insurance, 15 days of annual per year (and extra 14 days of gift leave for the first year)
•         Internal competitions, to compete, win and celebrate excellent performance, both on individual and team level.

WHAT YOUR NEXT JOB WILL BE ABOUT

You are the first point of contact for our Customers.

It won’t always be easy, but we serve our Customers with a smile and with the knowledge that we have a colleague in the office we can rely on.  

Our day is filled in with handling Customer requests through different channels (incoming phones, mails, chats and Social Media). We solve Customer problems, spot possible issues and prevent them. 

You will take the ownership of your work, documenting your actions as well as Customers' comments on the relevant systems or issuing refunds/compensation to secure best Customer Service 

YOU ARE:

•        Receiving a great introduction training to get the best possible start to your career at JYSK. 
•        To work in an open environment where you co-operate with colleagues to exceed the Customer’s expectations. 
•        A part of a goal-oriented team with a high tempo and the need to adapt to different situations.
•        Creating sales on incoming requests to support our mission and goals. 
•        Making decisions, with ongoing training, coaching and feedback to succeed and excel in your role as Supporter in JYSK. 
•        Handling Customer requests through phone, e-mail, chat and Social Media.
  

WHAT YOU SHOULD BRING

•      Empathy – You enjoy actively listening to Customers and helping them
•      Expert level in your native language, written and spoken; English is a great plus for developing your career internationally and for staying in touch with your colleagues from all over Europe

• Be competent and open to dialogue

• You understand Customer needs and take them into account when providing solutions

• You are a team-player, sharing learnings and knowledge with your colleagues

• Desire to work in a fun and fast-paced environment 

• Stay calm under pressure, understand the importance of time sensitive issues and remember you are here to help others.

• The availability to work shifts from Monday to Saturday within the operating hours  

• Basic IT knowledge – you know how to use computer, and pretty quick and accurate in writing on the keyboard, have no problem in learning new programs, or used shared documents

IS THIS YOUR NEXT OPPORTUNITY? Apply today!