Resepsiyon Müdürü

Karavida Tur.Sey. İnş. San.ve Tic. A.Ş.

QUALIFICATIONS AND JOB DESCRIPTION

We are looking for a highly organized and friendly individuals to join our Front Office team as  Front Office Manager for 5 star Boutique Hotel which will be open its door in Kalkan, Kaş. As the point of contact for our guests, you will be responsible for ensuring a comfortable and enjoyable stay. If you have experience in hospitality and enjoy interacting with people, we would love to hear from you.

Responsibilities:

• To process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• To process all payment types such as room charges, cash, checks, debit, or credit.
• To Set up accurate accounts for each guest upon check-in (i.e., separate room/tax/incidentals, comp).
• To follow up with guest regarding satisfaction with guest-related issues; anticipate and address guests' service needs.
• To assist Front Office team in all aspects of Front Office Operation.
• To contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
• To coordinate with Housekeeping to track readiness of rooms for check-in.
• To review shift logs and document pertinent information in logbooks.
• To follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
• To assist management in training, motivating, and coaching employees; serve as a role model.

Requirements:

• Degree from an accredited university in Business Administration, Hotel Management, or related major
• Minimum 3 years of experience in the Front Office, Guest Services, or related professional area.
• Excellent Guest Relations communications skills
• Strong organizational, supervisory and communication skills
• Work well in stressful, high-pressure situations
• Excellent command of English language, both spoken and written
• Proficiency in using computers and Microsoft Office applications
• Strong attention to detail and excellent verbal and written communication skills
• Exceptional time management skills

Accommodation will be provided.

If you are ready to take on this exciting opportunity, we encourage you to apply today. We look forward to meeting you!