Junior Software Support Engineer

Kariyer.Net

We are a 23-year-young technology company striving to achieve some serious goals with the products and projects we have developed for the present and for the future. With the power of helping millions of people find jobs and 100K+  of employers finding talents, we are growing day by day and strengthening our leadership in the market thanks to our young and dynamic team.

We are looking for junior software support engineers, who will be responsible for handling inqueries and problems reported by our customer support service. Support inqueries will include tickets related to Kariyer.net job-board and web-based ATS. You will get a chance to work with an incredible team of smart, supportive, and fun people. There will be tons of room for career growth in terms of software development and support life-cycle. You do not need prior work experience. You will be trained on the job, and have peer support throughout your orientation period.

Would you like take your part in our technology and innovation team utilizing high-end tech stacks and programming languages to develop and manage our solutions used by millions of candidates and hundreds of thousands of employers? If you want to be a member of Kariyer.net, you need to apply right now! 

Who are we? 

• We are fast, passionate, customer focused, humble and passionate, 
• We are a team of solution partner sales professionals who enjoy their work and are growing day by day, 
• In the recruitment office of human resources teams, we touch the lives of both professionals and job seekers with products and special solutions for all assets of the features, we are a team that is constantly learning by  releasing new products and services to the field; We enjoy expanding our sphere of influence by entering new business areas, 
• We are a giant team that keeps the team spirit ahead of everything and is happy with your success, We have a helpful working environment where every idea is very valuable and respects to the people.

Job Description

• Managing support requests in a timely manner (SLA-based)
• Building deep product knowledge and becoming a subject-matter expert
• Working closely with software engineering teams on troubleshooting issues and providing detailed input to investigate and resolve issues
• Managing tickets through the support life-cycle by interacting with various departments within the company
• Maintenance and development of various Second Level Support tools when required,
• Programming back office web applicatons to help decrease the amount of tickets and automate work.
• Report to software support operations manager

Who can apply?

• Fundamental understanding of  ASP.Net MVC, C#, Rest Api
• Familiarity with client-side web technologies such as JavaScript, JQuery, XML, JSon, CSS, HTML
• Fundamental knowledge of Relational Database technologies like MS SQL
• A bachelor's university degree
• No previous work experience

What awaits you here?

• A detailed orientation training where you will have a peek into our company and our processes at Kariyer.net 
• Technical education and soft-skills trainings 
• Opportunity to receive mentorship from senior managers 
• An incentive system for rewarding individual performances 
• An additional bonus system based on company performance 
• Opportunity to experience different roles in the team to become a versatile team player 
• Private health insurance 
• Monthly technology support for your needs when remote working 
• “Empathy Leave” for our female colleagues 
• Freedom to work from anywhere for the teams who can 
• Free dress code, aligned with our free-minded work environment