Night Manager

KILIÇBEY TURİZM İŞLETMELERİ İNŞAAT SAN. VE TİC. A.Ş. - WYNDHAM GRAND İstanbul Europe

• A university degree in Tourism and Hotel Management is required.

• Experience in 5-star international chain hotels

• Strong front office work experience and opera knowledge

• Ability to manage and organize the crisis

• Have excellent communication skills both orally and in writing

• Ability to focus on guest needs, remain calm and courteous

• To be able to lead in interdepartmental organization.

İŞ TANIMI

Night Manager;

•Ensuring night auditor operations and ensuring that Micros PMS cash registers are received smoothly at the end of the day.

• Ensuring that all reports are prepared correctly and distributed on time.

• Creatively and proactively handle guest complaints, issues and/or requests to ensure guest satisfaction.

• Ensure that all issues are resolved or handled with appropriate department heads, and initiate timely follow-up and delivery with relevant departments if the complaint cannot be resolved.

• Investigate all service and security issues reported during the shift for causes and make recommendations and initiate actions based on the hotel's safety and security policies and procedures.

• Supervise and take necessary corrective actions for operation on behalf of the Head of All Department areas

• Preparing a detailed report for the Welcome Office Manager based on issues not dealt with during night operations.