Customer Support Engineer

KOMTAŞ BİLGİ YÖNETİMİ DAN. VE TİC. A.Ş.

• Bachelor’s degree (computer science related major is preferred)

• New graduate or Relevant experience up to 2 years in computer technology or related fields

• Any knowledge or experience with one of the following is preferred

Mid-range UNIX/Linux systems:

UNIX, Windows, LINUX including Network

Database and SQL

Open source / Cloud

• Good interpersonal skills / strong teamwork

• Good written and oral communication skills in Turkish and English.

• Good Documentation Skills

JOB DESCRIPTION:

Customer Support Engineer would be responsible for providing on-site or remote support for Komtas Customers, such as hardware & software fault resolution, and software installation.

Komtas Support is based on a proactive service philosophy and requires constant focus on the customer’s needs and an excellent service delivery.

The successful candidate will be required to take part in 7x24 on call (roster basis) covering Komtas customers. This will involve on-site presence to address customer faults and apply preventive maintenance. System installations, preventative maintenance and Hardware/Software upgrades will also be included.

RESPONSIBILITIES AND TASKS:

• Analyze complex technical problem situations in the Teradata and Hadoop environments.

• Take suitable measures to solve the system interruption, as necessary by engaging support of partners and/or regional/global Teradata & Hortonworks remote support centers.

• Plan and implement complex upgrades of hardware and/or software

• Manage spare part availability

• Create documentation on customer installations, upgrades or problem-solving activities

• Customer Support Engineer will support following HW and SW products but, not limited to.

OS Products: SUSE Linux, Windows

Database products: Teradata RDBMS, Aster Database, Hadoop

Database Client Tools and Utilities

Backup SW and HW

Teradata Applications