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Digital Services Specialist

KONE ASANSÖR SANAYİVE TİC A.Ş.

İstanbul(Asya)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Years of Experience

More than 2 years of experience

Department

Technics

Technics

Application Count

0-50 application

Job Type

Full-Time

Years of Experience

More than 2 years of experience

Application Count

0-50 application

Department

Technics

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QUALIFICATIONS AND JOB DESCRIPTION

As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference.

It's time to make a move.Join our flow.

We’re growing and looking for a dynamic, talented and experienced Digital Services Specialist to be based in our İstanbul office. 

 What are we looking for?

  • Bachelor’s degree in Engineering (preferably Electrical & Electronic Engineering or relevant majors)
  • 3-4 years of experience with digital solutions or services
  • Good level of English & Turkish
  • Good communication and interpersonal skills
  • Good knowledge and understanding of digital systems, cybersecurity and technologies overall
  • Ability to seek information and learn about new digital technologies independently
  • Ability to see from end users’ perspective
  • Ability to explain technical complex situations in an understandable way to people who are not digital literate
  • Understanding of processes related to change and change management
  • Genuine interest in processes, methods and tools in own specialist area 
  • Strong customer service mindset
  • Willing to travel inside the frontline

What will you be doing? 

  • Support Maintenance sales team on the digital services with technical guidance
  • Responsible of the digital issue resolution end to end process
  • Accountable that the issues from customers and field are solved as defined in SLA
  • Analyze any identified issues with digital services and determine the correct organization needed to address the issue (local, global, partner, etc.)
  • Coordinate local actions needed for troubleshooting
  • Create knowledge articles about issues and distribute them to local and global as needed
  • Act as first point of escalation for issues when new solutions are deployed in frontline
  • Proactively check that support tickets escalated from/to IT are followed and required actions done
  • Train/coach and support relevant teams with appropriate knowledge to do the customer onboarding and training
  • If necessary, participate in customer onboardings and training sessions for complicated digital solutions and services
  • Ensure that customer site and administrator users are correctly created and maintained
  • Accountable of activating and configuring cloud services as prompted by the delivering organization (could be NEB, Modernization, or Maintenance)
  • Support NEB-SEB handover process for the digital services
  • Provide support to L&D in training on Digital services and solutions for Maintenance Sales, THD, CS&A and field operations
  • Identify the need for training together with L&D, help with relevant training material
  • Train The Trainers to ramp up the local field competencies related to commissioning and testing
  • Communicate and train new services and solution updates based on product releases
  • Create excitement of the digital services in the sales and operations in co-operation with Offering management

 

Preferred Candidate

Bachelor’s(Graduate)
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

Servis Mühendisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Servis Mühendisi Servis Mühendisi Maaşları Servis Mühendisi Nasıl Olunur? Servis Mühendisi Nedir? Servis Mühendisi İş İlanları

Carriage systems / Building supplies 1+

Hakkımızda

KONE olarak misyonumuz, kentsel yaşamın akışını geliştirmektir. Asansör ve yürüyen merdiven sektöründe global bir lider olarak KONE, asansör, yürüyen

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KONE ASANSÖR SANAYİ VE TİCARET A.Ş. ÇALIŞAN ADAYLARI KİŞİSEL VERİLERİN KORUNMASIAYDINLATMA METNİİşbu

Detaylı Bilgi
Yan Haklar

Özel Sağlık Sigortası, Yemek Kartı (Setcard, Ticket, Multinet, Sodexo vb.), Prim, Kaza Sigortası, Hayat Sigortası, Bayram Yardımı.

Servis Mühendisi pozisyonu ile ilgili daha detaylı bilgi almak ya da diğer iş fırsatlarını incelemek için aşağıdaki sayfaları inceleyebilirsiniz.

Servis Mühendisi Servis Mühendisi Maaşları Servis Mühendisi Nasıl Olunur? Servis Mühendisi Nedir? Servis Mühendisi İş İlanları