Technical Support Engineer

KONE ASANSÖR SANAYİVE TİC A.Ş.

As the world’s cities grow more complex, moving easily and safely becomes even more important. At KONE, we work together to make cities better places to live. Creating urban flow requires talent and ambition. Put yourself in the driver’s seat. Your career is a journey, and how you travel makes a difference.

It's time to make a move. Join our flow.

We are looking for an Technical Support Engineer to be based in İstanbul. Reporting to the Technical Field Support Manager.This role will be responsible to provide technical support during the installation and commissioning of KONE products. The role resolve technical issues identified by manufacturing and installation teams, working to ensure products are installed in compliance with KONE’s safety, process and quality requirements, without problems and on a timely basis.

We are looking for somebody who has strong analytical and solution oriented skills, with a mind-set of quality & service focus, eager to learn and improve.

This is a great opportunity to join a team of professionals. If you feel you have what it takes for this role, then apply for this opportunity!

• Bachelor’s degree from related engineering majors
• 0-2 years of experience in field or related area of engineering
• Fluent in English & Turkish
• Strong and proactive communication skills,
• Ability to focus on details & results with a mind -set of customer needs  

JOB DECRIPTION

• Remote and site support services for Front Lines and Supply Operations
• Provide technical support to ensure customer specification requirements
• Train local Trainers/employees during site visits and/or deliver scheduled training sessions
• Co-operate with and provide expertise to global and local training centers in training courses
• Create quality reports after site visits and list issues which require corrective actions
• List all helpdesk issues and forward corrective actions according to KONE process requirements.
• Be aware and operate within KONE safety requirementS
• Ensure each installation follows the global processes and guidelines
• Follow the safety procedures and rules of customers, partners and KONE.
• Report safety concerns
• Stop installation or lift operations if safety violation or hazards are detected
• Participate in closing reviews to ensure all learning from problem site is gained into business, whether product or skill learning for individuals raising training requirements

What do we offer?

• Dynamic team promoting a collaborative environment
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Engaging job with position description and clear targets
• Regular feedback through performance discussions
• Opportunities for individual development
• Value-based culture, behaviors and ethics