International Patient Relations Representative

KUTLU SEYAHAT TURİZM ÖZEL SAĞLIK İNŞAAT VE TİCARET LİMİTED ŞİRKETİ

-Who Are We ?

We believe that every person’s health is as unique as their own fingerprint. We offer personalized, high-quality medical serviceswith high satisfaction level; and we established CK Health Turkey with this vision.    

Required Qualifications

• University or college graduate,
• English speakers at the native language level, (preferably mastering one of the - German, Spanish or French languages as the second language)
• Strong communication skills,
• Learning-loving, dynamic, passionate, development-open, innovative,
• Able to write content, high verbal and intrinsic intelligence,
• Strong organizational ability, business follow-up and discipline, responsible,
• Prone to teamwork and compatibility,
• Adaptation to a busy working pace and flexible working hours,
• He has completed military service for male candidates,
• Improved problem-solving skills,
• Actively using MS Office programs,
• Has an analytical mindset,
• Patient and empathetic,
• Strong representation and persuasion,
• Careful and fast-working, solution-oriented,
• Between the ages of 20 and 35,
• Taking care of his/her appearance and personal care,
• Resident or intending to live in Antalya,
• Experienced – Inexperienced,

Job Description

• Within the scope of health tourism; For our foreign patients, to be informed and managed about the accommodation, transfer and all treatment processes and details by establishing the first connection.
• Obtaining the necessary information and ending the sale of the patients who want to come to our country from abroad within the CRM system,
• Informing our incoming patients about the procedures, creating, and following appointments, directing the process correctly during the surgery process, providing translation support to the doctor during the procedures,
• Informing the patient about all the procedures to be performed, making them feel safe, and providing written and oral interpreting, accommodation, and transportation services as planned.
• To answer all questions of patients and their relatives who want to receive services from our institution, including but not limited to medical issues in the follow-up process and to ensure that the problems have been solved,
• Full and accurate international patient registrations and follow-up of the process.
• To be able to communicate with the patients who apply to our institution via WhatsApp, e-mail and a call in English or other languages that it dominates.
• Ensuring patient satisfaction and meeting their needs.
• Coordinating communication between patient and doctor.
• Ensuring the follow-up of the patients after the operation, ensuring the continuity of communication with the patients.
• Reporting to the unit manager in which it is located.
• Maximizing patient experience by working in coordination with other team members and doctors.

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